FAQ's | Crumbolicious
Contact us: 1-877-592-8041
It's not your ordinary crumb cake!

FAQ's

Q: How much is shipping?

A: Shipping is calculated by weight and your location.  We are located in NY and bake and ship in the same day.  Your package will arrive 1-3 days from the day it was shipped.  We ship either USPS or UPS.

 

Q: Are your cakes made in a facility that contains nuts?

A: Yes, our crumb cakes, cookies and brownies are all made with the same mixers as our Butter Pecan crumb cake.  Pecans are used in our facility.

 

Q: Are the cakes frozen?

A: No, we bake your cake fresh and ship in the same day. 

 

Q: How long is the cake good for?

A: The shelf life is 7 days from the day it was baked.  We recommend you enjoy your cake when you receive it.  If not, please put in the freezer.

 

Q: How can I contact you?

A: You can call us at 877-592-8041, you can email us at info@crumbolicious.com, or you can contact us through our contact page. 

 

Q: What hours are you open?

A: We are available to answer any questions Monday-Friday 9am-5pm Eastern standard time.  If we miss your call, please leave a message, and we will get right back to you.

 

Q: Can I order by phone?

A: Yes!  Please call us at 877-592-8041 Monday-Friday 9am-5pm EST

 

Q: What credit card do you accept?

A: VISA, MasterCard, AMEX or other credit cards in addition to PayPal.

 

Q: Will my information be shared?

A: No!  We do not share any information with anyone else.  We respect your privacy.

 

Q: Do you have a cancellation policy?

A: Yes, you can cancel up to when we are preparing your cake.  We strive to bake 1-4 days of when your order was placed. 

 

Q: When will my cake ship?

A: We receive orders 24/7, to ensure you receive a fresh cake, we bake and ship in the same day.  We ship Monday-Thursday for the East Coast and Monday-Wednesday for the West coast. 

Q: How do you ship?

A: We ship using USPS Priority Mail or UPS.  Your cake will arrive in 1-3 days.

 

Q: Can I return the item if I am not satisfied?

A: Our products are perishable, and we are not able to accept returns.  Tastes differ, and we are very sorry if you are not happy with the taste. 

 

Q: Can I get a refund?

A: We do not give refunds or send replacements if you are dissatisfied with the taste. 

If for some reason, your cake was damaged in shipping, we require a picture of the package, and you would have to contact us to see if you qualify for a replacement. 877-592-8041

 

Q: What size is the crumb cake?

A: Our crumb cakes are baked in a pan 8 x 8 and boxed with white window box, bakery style.

 

Q: How many people does one crumb cake serve?

A: The cake can serve 16 people, if cut into 2" x 2" squares.  .