Q: How much is shipping?
A: Shipping is calculated by weight and your location. We are located in NY and bake and ship in the same day. Your package will arrive 1-3 days from the day it was shipped. We ship either USPS or UPS.
Q: Are your cakes made in a facility that contains nuts?
A: Yes, our crumb cakes, cookies and brownies are all made with the same mixers as our Butter Pecan crumb cake. Pecans are used in our facility.
Q: Are the cakes frozen?
A: No, we bake your cake fresh and ship in the same day.
Q: How long is the cake good for?
A: The shelf life is 7 days from the day it was baked. We recommend you enjoy your cake when you receive it. If not, please put in the freezer.
Q: How can I contact you?
A: You can call us at 877-592-8041, you can email us at firstname.lastname@example.org, or you can contact us through our contact page.
Q: What hours are you open?
A: We are available to answer any questions Monday-Friday 9am-5pm Eastern standard time. If we miss your call, please leave a message, and we will get right back to you.
Q: Can I order by phone?
A: Yes! Please call us at 877-592-8041 Monday-Friday 9am-5pm EST
Q: What credit card do you accept?
A: VISA, MasterCard, AMEX or other credit cards in addition to PayPal.
Q: Will my information be shared?
A: No! We do not share any information with anyone else. We respect your privacy.
Q: Do you have a cancellation policy?
A: Yes, you can cancel up to when we are preparing your cake. We strive to bake 1-4 days of when your order was placed.
Q: When will my cake ship?
A: We receive orders 24/7, to ensure you receive a fresh cake, we bake and ship in the same day. We ship Monday-Thursday for the East Coast and Monday-Wednesday for the West coast.
Q: How do you ship?
A: We ship using USPS Priority Mail or UPS. Your cake will arrive in 1-3 days.
Q: Can I return the item if I am not satisfied?
A: Our products are perishable, and we are not able to accept returns. Tastes differ, and we are very sorry if you are not happy with the taste.
Q: Can I get a refund?
A: We do not give refunds or send replacements if you are dissatisfied with the taste.
If for some reason, your cake was damaged in shipping, we require a picture of the package, and you would have to contact us to see if you qualify for a replacement. 877-592-8041
Q: What size is the crumb cake?
A: Our crumb cakes are baked in a pan 8 x 8 and boxed with white window box, bakery style.
Q: How many people does one crumb cake serve?
A: The cake can serve 16 people, if cut into 2" x 2" squares. .